OnboardingHub OnboardingHub

Privacy Policy

Last updated: 8 February 2026

1. Introduction

This privacy policy (Policy) relates to your personal information in connection with your use of and access to the OnboardingHub website (www.onboarding-hub.com) and application (together, the OnboardingHub Platform) and any services provided by OnboardingHub (the OnboardingHub Platform and services together forming the OnboardingHub Services).

We are committed to protecting your information and your right to privacy. If you have any questions or concerns about our Policy, or our practices with regards to your personal information, please contact us via [email protected].

When you use the OnboardingHub Services, you trust us with your information and we take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue your use of the OnboardingHub Services.

2. Changes to This Policy or Your Personal Information

We review this Policy regularly and reserve our right to amend it at any time. It is your responsibility to check regularly and determine whether you still agree to comply with the Policy. If you do not agree to any changes to this Policy then you must immediately stop using the OnboardingHub Services. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.

It is important that the personal information we hold about you is true, complete, accurate and current. Accordingly, you must notify us of any changes to your personal information (for example, if you change your email address).

3. About Us

The OnboardingHub Services are owned and operated by WLS Labs Ltd, a company registered in England and Wales with company number 15609221 and whose registered office is situated at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (WLS Labs/we/us/our).

WLS Labs is the controller (also known as a data controller) of, and is responsible for, your personal information. The term “you” refers to the user wishing to access and/or use the OnboardingHub Services.

The OnboardingHub Platform provides a platform that helps businesses manage their client onboarding processes, tasks, workflows, communications and team members.

4. Information We May Collect About You

4.1 Personal information you disclose to us

In Short: We collect personal information that you provide to us including information such as your name, address, contact information, date of birth, job title, social media handles/URLs and payment card information (see paragraph (b) below for further details).

(a) Where and how we collect personal information

We collect personal information that you voluntarily provide to us when registering to use and actually using the OnboardingHub Services, or otherwise contacting us.

If you apply or are put forward for a role with us, or work for us (either directly or indirectly) for any period of time, we also collect your personal information, which may include your contact details, financial and payment details, details of your education, qualifications and skills, your marital status, your nationality, your NI number, your job title and your CV.

If you give us personal information on behalf of a third party, for example an employee, contractor or client, in providing that information to us you are confirming that you have sought and obtained, from that individual, permission for you to:

  • Consent on their behalf to the processing of their personal data;
  • Receive on their behalf any data protection notices; and
  • If relevant, consent to the transfer of their personal data abroad,

and you shall indemnify us and hold us harmless against any claims, actions, proceedings, losses, damages, costs (including reasonable legal costs) and expenses (including taxation), in each case of any nature whatsoever, arising out of or in connection with your failure to obtain these permissions.

More particularly, the personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use. For example:

  • We collect personal information via the OnboardingHub Platform when you sign up to, participate in, use or receive a service from us, for example where you use the OnboardingHub Platform, contact us, request information online, report an issue, provide feedback or enter a live chat.
  • Our website also uses cookies and collects IP addresses (for more information on this, see our Cookie Policy).
  • We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.
  • If you visit our offices, some personal data may also be collected from monitoring devices and systems such as access cards.

Unless otherwise specified, all personal information requested by us is mandatory and failure to provide this information may make it impossible for us to provide our services. In cases where we specifically state that some personal information is not mandatory, you are free not to provide this personal information without consequences to the availability or the functioning of the OnboardingHub Services.

(b) The types of personal information we may collect

When you use the OnboardingHub Services and/or when you otherwise deal with us, we may collect the following information about you (the Information):

  • Identity Data, which includes your first name, last name, gender and profession.
  • Contact Data, which means the data we use to contact you including your billing address, delivery address, email address and contact number.
  • Financial Data, which means the payment method and card association used to process subscription payments. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third-party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third-party payment provider to process a payment.
  • Transaction Data, which means details about transactions you have made in connection with the OnboardingHub Services, including the payments to and from you along with other details of products you have purchased from us.
  • Profile Data, which includes your username, email address and log-in data, details of any purchases or orders made by you, and your interests, preferences, feedback and survey or questionnaire responses and, in relation to job applicants, details of your next of kin, emergency/alternate contact(s) or referee(s).
  • Usage Data, which includes Information collected automatically through us, or via third-party service providers, about how you use the OnboardingHub Services. This includes your browsing patterns and Information such as how long you might spend on one of our webpages on the OnboardingHub Platform and what you look at and for, the page that referred you to the OnboardingHub Platform and the click stream during your visit to our website, page response times, and page interaction Information (for example, clicks you make on a page).
  • Marketing and Communications Data, which includes your preferences with regards to receiving marketing from us and your other communication preferences.
  • Other Information relevant to services, customer surveys, questionnaires and/or offers.

4.2 Sensitive personal information

In Short: Occasionally we may need to ask you to provide sensitive personal data. If we do, we will explain why we are requesting it and how we will use it.

We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we will use it.

4.3 Personal information from third parties

In Short: We may receive information about you from third parties, and we may use this information to provide, improve and personalise the OnboardingHub Services.

Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide, improve and personalise the OnboardingHub Services. If you apply for a job with us, we may also receive information from those who provide references relating to your prospective or actual engagement or employment.

4.4 Information automatically collected

In Short: Some Information – such as IP addresses and/or browser and device characteristics – is collected automatically when you use the OnboardingHub Platform.

We automatically collect certain Information when you visit, use or navigate the OnboardingHub Platform. This Information does not reveal your specific identity (unless your device name is the same as your name) but may include device and usage Information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, Information about how and when you use the OnboardingHub Platform and other technical Information. This Information is primarily needed to maintain the security and operation of the OnboardingHub Platform, and for our internal analytics and reporting purposes.

We use PostHog, an analytics platform hosted in the European Union, to collect page views, click events, and browser/device information on our marketing, documentation, and public pages. PostHog is configured without cookies (memory-only persistence), so no tracking cookies are set on your device and no cross-session identification occurs. Analytics are not collected within the authenticated application where you manage your account and workspaces.

Like many businesses, we also collect Information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

5–18. Remaining Sections

For the complete Privacy Policy covering sections 5–18 (How we use your information, Information sharing, International transfers, Third party websites, Data retention, Security, Minors, Consent, Marketing, Account information, Privacy rights, Google APIs, Vulnerability disclosure, and Contact details), please contact us at [email protected].

WLS Labs Ltd
Company Number: 15609221
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: [email protected]