Cookie Policy
Last updated: 8 February 2026
This Cookie Policy explains how WLS Labs Ltd (“we”, “us”, “our”) uses cookies and similar technologies on the OnboardingHub website (onboarding-hub.com) and platform (together, the “OnboardingHub Platform”).
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how visitors use their site.
Cookies may be “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).
2. How We Use Cookies
We use cookies on the OnboardingHub Platform for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for the OnboardingHub Platform to function properly. They enable core functionality such as:
- User authentication and maintaining your logged-in session
- Security features to protect your account
- Remembering your preferences and settings
- Load balancing to ensure platform performance
Without these cookies, services you have requested cannot be provided. These cookies do not require your consent.
2.2 Performance and Analytics
We use PostHog, a product analytics platform hosted in the European Union, to understand how visitors interact with the OnboardingHub Platform. PostHog is configured with memory-only persistence, meaning no analytics cookies are set on your device. The data collected helps us improve the platform’s performance and user experience. PostHog collects:
- Page views and navigation patterns
- Click events and user interactions
- Browser type, device characteristics, and operating system
- Approximate geographic location (derived from IP address)
Because PostHog operates in cookieless mode, each visit is treated as a new anonymous session and no cross-session tracking occurs.
2.3 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as:
- Remembering your display preferences
- Storing your language preferences
- Providing live chat support functionality
- Remembering form information you have entered
2.4 Marketing Cookies
We may use marketing cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may be set by us or by third-party advertising partners. They may be used to:
- Show you relevant advertisements on other websites
- Limit the number of times you see an advertisement
- Measure the effectiveness of advertising campaigns
3. Third-Party Cookies
Some cookies on the OnboardingHub Platform are placed by third-party services that appear on our pages. We do not control the use of these cookies. The third parties that may set cookies on the OnboardingHub Platform include:
- Analytics providers (PostHog, EU-hosted) to help us understand platform usage
- Payment processors (e.g., Stripe) to process subscription payments securely
- Customer support tools to provide help and support services
- Infrastructure providers to ensure platform reliability and security
We recommend reviewing the privacy and cookie policies of these third parties for more information about their use of cookies.
4. Managing Cookies
4.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu of your browser. You can:
- View what cookies are stored on your device
- Delete some or all cookies
- Block all cookies or only third-party cookies
- Set your browser to notify you when a cookie is being set
Please note that if you block or delete cookies, some features of the OnboardingHub Platform may not function properly, and you may need to re-enter information each time you visit.
4.2 Opting Out of Analytics
PostHog is configured in cookieless mode and respects your browser’s Do Not Track (DNT) setting. If you enable Do Not Track in your browser, PostHog will not collect analytics data from your visits. No additional browser extensions or opt-out tools are required.
4.3 Cookie Consent
When you first visit the OnboardingHub Platform, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by accessing the cookie settings in your account or by contacting us.
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our cookie practices.
The date at the top of this policy indicates when it was last updated.
6. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
WLS Labs Ltd
Email: [email protected]
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
7. More Information
For more information about cookies and how to manage them, you can visit:
WLS Labs Ltd
Company Number: 15609221
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: [email protected]