Onboarding Grader
Benchmark your customer onboarding against peers – and get a free, actionable improvement plan in under two minutes.
How it works
Answer 12 questions
Quick multiple-choice questions about your onboarding process, tools, and measurement
Get your maturity score
See your overall score (0-100) and tier — from Ad Hoc to Optimized — instantly
Unlock your full report
Enter your email for dimension breakdowns, benchmarks against similar companies, and prioritized next steps
What's in your report
Go beyond a single score. Understand exactly where your onboarding stands and what to fix first.
Overall maturity score
See exactly where you stand on a 0-100 scale with a clear tier — Ad Hoc, Emerging, Structured, or Optimized.
5 dimension breakdown
Individual scores for Content & Delivery, Process Design, Tools & Automation, Measurement, and Personalization.
Industry benchmarks
Compare your scores against the median for your role — whether you're a CS leader, founder, or growth lead.
Biggest gap analysis
Instantly see which dimension is dragging your score down and needs attention first.
Prioritized next steps
Actionable recommendations ranked by impact, tailored to your results — not generic advice.
Downloadable PDF
A branded PDF report you can share with your team, manager, or stakeholders.
Sample Report
See exactly where your onboarding stands
Get a detailed breakdown of your onboarding maturity across 5 key dimensions, with benchmarks from companies at your stage and actionable recommendations you can implement this week.
- Personalized scores for each onboarding dimension
- Comparison against peers in your role and company size
- Your #1 gap highlighted with specific recommendations
- Prioritized action items ranked by impact
Frequently asked questions
Who is this assessment for?
Anyone responsible for customer onboarding — CS leaders, implementation managers, growth teams, founders, and training leads. The questions adapt to your role.
How long does it take?
Under 2 minutes. There are 12 quick multiple-choice questions. No typing required.
Do I need to create an account?
No. The assessment is completely free and doesn't require a signup. You only enter your email if you want the full report unlocked.
How is the score calculated?
Your responses are scored across 5 dimensions: Content & Delivery, Process Design, Tools & Automation, Measurement & Iteration, and Personalization. Each dimension is weighted based on your role to give you the most relevant score.
Can I share my results with my team?
Yes. You can share via Twitter/LinkedIn directly from the results page, or download a branded PDF report to share internally.
What happens after I enter my email?
You instantly unlock the full report with dimension breakdowns, benchmarks, and next steps. We'll also email you a copy. No spam — ever.
Benchmark your onboarding in 2 minutes
Join thousands of CS and onboarding teams who've scored their maturity. Free, instant results, no signup required.